Return
Return Policy for Tactikle.com
Effective Date: [Sep 27, 2023]
15-Day Return Policy
At Tactikle, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a 15-day return policy. To initiate a return, please follow the guidelines outlined below:
Unused Gear Returns:
Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Please make sure to adhere to the following requirements for returns of unused gear:
- Timeframe: You have 15 days upon the item is delivered to return unused gear.
- Original Packaging: Ensure that the gear is in its original packaging with all manufacturer tags intact.
- Method of Payment: If the original method of payment is unavailable for a refund, we will issue your refund in the form of store credit.
- Restocking Fee: A 25% restocking fee will be applied to all returned items.
Used, Undamaged Gear Returns:
Used, undamaged gear may only be returned within 15 days upon the item is delivered and is eligible for a refund in the form of store credit. Please follow these guidelines for returns of used gear:
- Timeframe: You have 15 days upon the item is delivered to return used, undamaged gear.
- Proof of Purchase: Include proof of purchase (order number or receipt) with your return.
- Restocking Fee: A 25% restocking fee will be applied to all returned items.
Return Conditions:
We are unable to accept the return of products that are:
- Dirty or damaged due to ordinary wear and tear.
- Damaged due to improper use or accidents.
- Consumable goods (e.g., food items, batteries, etc.) that have been opened or used.
Request for Return Merchandise Authorization (RMA) Number:
Before returning any product, customers must request an RMA number from our customer service team. This number is essential for processing your return. You can request an RMA number by contacting our customer support team at [customer support email/phone number].
Defective Product Returns:
If you receive a product with defects, please notify Tactikle within 3 days after receiving the units. To facilitate the return process, please submit clear photos of both the product and packaging damages for our records.
Contact Information:
For any return-related inquiries or to request an RMA number, please e-mail our customer support team at support@tactikle.com:
Note: Tactikle reserves the right to refuse returns that do not comply with this return policy. Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.
By making a purchase from Tactikle, you agree to abide by this return policy. Tactikle reserves the right to update or modify this policy at any time without prior notice. Please review our return policy before making a purchase.
Thank you for choosing Tactikle for your gear needs.
Sincerely,
Tactikle
2913 El Camino Real #716
Tustin, California 92782
www.tactikle.com
support@tactikle.com
